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Practice Resources

You can find some great resources for your practice on this page, including consultants and businesses that we know and trust to take good care of you!  We’ve also posted some veterinary business podcasts in which VetBilling was interviewed.  If you’re looking to learn more about us, this would be a good place to start.  We also recommend that you check out our webinar for a thorough overview of what we do. We will continue to add to this page over time, so if you have suggestions for additional resources that we should include, please let us know.

View our new RACE-Approved CE Course “What’s really behind client objections to cost.”

VetBilling.com Training Videos

Implementing a New Payment Plan

This training video explains how to handle the payment plan process at time of checkout. The process is very easy and takes less than 5 minutes to complete.

Payment Plan Pre-Qualified by Phone

Pet owner found veterinary hospital via the VetBilling.com “Participating Vets” portal. This training video explains the payment plan process using the Credit Score Recommendation tool.

How to Present Payment Options

This training video explains the process when you have a client that can’t pay in full and does not want or would not be approved for third-party financing.

VetBilling.com Podcasts

VetBilling.com Podcast Episode

VetBilling.com was featured in an episode of the Veterinary Marketing Podcast. Listen to it here to learn how to market your practice with payment plans.

Podcast: Be Compassionate AND Get Paid. How the veterinary profession can change to be more successful.

Steve Kornfeld, DVM, CPCC and principal of Vmartec interviews Tony Ferraro about the problems the veterinary profession is facing when it comes to pet owners paying for veterinary care.

More Resources

Debbie Boone: 2 Manage Vets Consulting


Debbie Boone, BS, CCS, CVPM has over 23 years of experience in successfully managing veterinary practices. She thinks holistically about the art of veterinary practice, and focuses on partnering with practice owners as a business coach and mentor. Debbie works with owners and managers teaching leadership and best business practices. Debbie is also an expert on the design and implementation of preventive care plans. Along with Wendy Hauser, DVM, Debbie co-authored the definitive guide to building preventive care plans that benefit both veterinary practices and their clients. Published last year, The Veterinarian’s Guide to Healthy Pet Plans has quickly become to go-to resource for practices looking to improve their financial fitness and increase client compliance.  You can purchase the book here.

Debbie is also proud to announce that she is a member of the Fear Free Advisory Board.  The “fear-free” initiative was developed by Dr. Marty Becker, and Debbie and the rest of the advisory board are working to develop a certification program for veterinary hospitals to learn to handle pets in a calm and soothing manner – giving them and their owners a better veterinary visit experience.

Halow Tassava Consulting


Veterinary consultants Bash Halow and Brenda Tassava established Halow Tassava Consulting in 2013. Staunch advocates of ongoing training and continuing education, Bash and Brenda have a combined 35+ years of experience in the veterinary industry. Both are CVPMs, and both are dedicated to providing personalized, affordable consulting and coaching services, built on strong relationships with their clients. Bash is a regular speaker and presenter at national veterinary conferences, and has founded several veterinary hospital management groups. He is also a regular contributor to several veterinary publications, including DVM360’s Firstline, where he is also an editorial advisory board member. In addition to being a CVPM, Brenda is also a Certified Veterinary Journalist (CVJ) and author of the book Social Media for Veterinary Professionals.


Scarborough Veterinary Consulting

Scarborough Veterinary Consulting


Christine Scarborough, founder and principal of Scarborough Veterinary Consulting, is an experienced educator, RVT, and CVPM with over 20 years’ experience in the veterinary profession.  Scarborough Veterinary Consulting helps veterinary hospitals identify opportunities and embrace necessary changes that will improve staff performance and morale, client acquisition and retention, and hospital revenue.  Individualized, hands-on services provided include team coaching, inventory management, management coaching, and regulatory compliance assistance.  For more information visit the Scarborough Veterinary Consulting web site.


Snout School


Founded by veterinary practice manager Danielle K. Lambert of Quinebaug Valley Veterinary Hospital in CT, SnoutSchool.com is a website dedicated to teaching veterinary professionals social media, step-by-step. Over 1000 veterinary professionals have taken Danielle’s online courses or read her e-book, The Ultimate Guide to Facebook for Veterinary Hospitals (get it here.)   The Snout School site is loaded with valuable content – blog articles, online courses & opportunities for 1-on-1 coaching developed to teach veterinary hospitals how to leverage social media. With tutorials & tips on topics like Facebook, Pinterest, Twitter & blogging, Snout School offers an unprecedented amount of FREE information for veterinary professionals who want to learn about social media.

In addition to helping hospitals, Danielle works with veterinary industry clients, such as the Companion Animal Parasite Council (CAPC) and Dr. Andy Roark, to better their online presence.

Danielle has spoken about social media at veterinary conferences, such as the NAVC. She brings a uniquely practical style to all of her speaking events and workshops.

Get in touch with Danielle here.


The Veterinary Marketing Podcast


Hosted by digital marketing expert Brandon Breshears, who helped co-found ReThink Veterinary Solutions, this weekly podcast provides a wealth of information that teaches veterinary practices how to better attract, engage and retain clients. Full of tips, tricks and shortcuts that are clearly explained, episodes of The Veterinary Marketing Podcast are FREE and available on iTunes. Brandon also provides consulting services for veterinary hospitals and other small businesses that need assistance with digital marketing, lead generation, SEO, e-mail marketing, Google Analytics, Twitter and Facebook ads, and more.





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Vitus Vet


VitusVet is an online sharing system for veterinary records that bolts onto existing practice management software. Medically relevant portions of records are securely and automatically copied to our cloud, which makes them easier to share with other veterinarians, boarding kennels and pet owners.