Veterinary Professional Success Stories

An e-mail from Matt Cantrell, DVM of Community Pet Healthcare and Indy Pet Core after he set-up his first payment plan for one of his clients.

“I set up a contract today with your help for the first time! It was super easy, so thank you guys.”

Thank-you VetBilling!!!!

We have been utilizing VetBilling in the veterinary practice I manage for about 3 years. Initially, we were concerned that if we marketed our willingness to offer payment plans we would attract clients with limited financial resources from near and far. We hesitated for 2 years to market our partnership with VetBilling due to this fear. In 2019, we felt we needed to offer payment plans to a wider spectrum of our client base to see if we could improve compliance, particularly with regard to dental health. We also began marketing Pet Health Savings Accounts through VetBilling, hoping to see more clients set aside funds for future veterinary care.

We have noted a couple of interesting trends in 2019, and we heavily attribute our partnership with VetBilling to these trends.

First, we have noted a positive shift in our reviews since we began offering VetBilling. Our reviewers are mentioning that we are not about the money, that we work with their budget, and that we were able to offer help when they had been turned away by other practices. We’ve had clients burst into tears of relief when we have extended a VetBilling payment plan to them! Even in instances when we’ve haven’t been able to extend a VetBilling payment plan, clients have been thankful for the efforts we made to find financing and negative on-line reviews have become very rare. (To date, we have NO defaults on the payment plans we have in place!)

Second, we have increased our dental compliance by just over 25% from 2018. And not one single dental client has utilized a payment plan. . . . Not one!

As Theodore Roosevelt said, “Nobody cares how much you know, until you show how much you care.” And if we can’t care for the client (and their financial needs), we’ll always be limited in our ability to provide care for their pets.

Has this created more work for my team? Yes. Is my team happier because they have multiple tools to reach for when a financial discussion begins? Yes. Have we eliminated outraged clients? No, but we have dramatically reduced the number of them! And that means my team isn’t berated or belittled in person or on-line, and that has had a significant impact on the level of stress we have to manage. Our time is spent proactively working with clients instead of reacting to their anger and disappointment. AND our practice has experienced double digit revenue growth!!!!!

If you manage or own a veterinary practice, I cannot emphasize enough how beneficial we have found partnering with VetBilling to be for us and our practice. Ease of use, zero cost to the practice (REALLY!), and stellar customer service that has aligned so well with our practice’s values made this partnership an extremely simple business decision.

We LOVE this service

Great client payment option

Great option to offer client who can’t pay

We have been using VetBilling for a little over a year and we are very happy with them. It gives another option to clients to help them pay for services. We like using them because the fees are less of a hit for us then other third party payment options. Training and implementation were easy and smooth.

Karli Carter, Hospital Administrator

We have been using VetBilling since July of 2015. The last thing I thought we needed was another payment method. But we started having more cancellations because of client financial concerns. So, we bit the bullet and signed up for VetBilling. And I’m glad we did! Some of our clients just don’t qualify for CareCredit, but they want to get their pet the medical attention it needs.

These are honest people who just don’t have the money on hand but are willing and able to make payments. You might wonder why we don’t just do in-house payment plans. We used to. But having VetBilling offers an extra layer of protection to ensure our clients actually pay their bills. First, they don’t have to remember to send in a payment or call us with a credit card. Second, we don’t have to remember to call them. If they miss a payment, VetBilling contacts them. We only get involved if it client is skipping out on their bill (which has only happened once). The process of setting up an account alone seems to deter those who aren’t serious about paying their bills. With VetBilling, we have been able to help more than 30 clients help their pets.

I can’t recommend them highly enough. Not only do they provide a wonderful service, but every member of their staff is knowledgeable, courteous and helpful. I have never had an unpleasant experience with anyone at VetBilling. They obviously take pride in their work. Your staff will be fully trained in how to use VetBilling, and they provide brochures that explain the payment plan to your clients. If you are looking for a way to help your clients who can’t pay upfront, you can’t go wrong with VetBilling.

Our hospital sees clients that come from all socioeconomic levels.  And from my experience, even “traditionally credit-worthy” clients have been turned down for Care Credit, and I love being able to offer a payment option for those people that are truly payment worthy, even if by today’s standards the “powers-that-be” deem them not creditworthy.  We have extended VetBilling services to so many people that really do just make ends meet from paycheck to paycheck; however their furry child is one of the ends that they account for in their paycheck.

I love being able to adjust the down payment and set terms that we BOTH agree on and are comfortable with. Getting them involved in the treatment *and the financing* plans really strengthens the bond between us as vet and pet owner, and that creates a heightened level of accountability and responsibility that they feel for the payments. This has been my experience. Honestly, these are hardworking people that appreciate the extended trust and faith, and they have yet to let me down. You have nothing to lose, start VetBilling services, choose your cases carefully at first and then you will see it is so valuable to your clients and patients.

Jarrettsville Veterinary Center has been an integral part of its community for over 70 years. From its most humble beginnings we have always been focused on providing excellent care at affordable prices. As the practice grew our ability to provide options to all of the clients who needed them became strained. In many cases there were circumstances where good long time clients were faced with unforeseen medical expenses that they wanted to provide but were unable to pay for up front. In the past we would allow loosely organized in house billing. In most of those cases it was a slow painful process that built resentment on both sides. It rarely worked well. There were many years where I simply dismissed old debts as not being worth my time. I know that many of us have been down this road. You cannot be the veterinarian, book keeper and bookie.

When I heard about VetBilling, I knew that this was the perfect opportunity to provide the care and service my clients needed and take my nagging calls and informal paperwork arrangement out of the failed attempts to be both the health care provider and banker. I also love that the client pays for the convenience of this service. I decided a long time ago that I was going to use the veterinary skills I had worked so hard to accumulate to help those who needed and would benefit from them. I also made a pledge to walk away from this profession knowing that I had stayed true to being a compassionate humanitarian first and a business owner second. VetBilling helps me do both successfully. I already know that I cannot turn away a pet in need. I just needed a way for the client to help pay for it. VetBilling fills that big gap.

VetBilling has provided billing assistance to many of our clients. As a result, we do not turn our backs on a parvovirus case, or a pyometra, and VetBilling has made this possible.

I own a 6 doctor, 7 day a week practice that continues to grow at or above market expectations for the past decade that I have owned it. Part of my secret recipe for success is being true to the reason I became a vet. One of the tools we use to accomplish this is VetBilling. Take a chance on yourself, your practice, and the clients who helped build your business, and offer an option like VetBilling, where everybody wins: the vet, the pet parent, and most important, the pet.

Payment plans through VetBilling.com have granted us the ability to ensure that pet parents can afford the more costly parts of pet care – dental cleanings, orthopedic surgeries, emergencies, etc.  We have control over who is and isn’t approved for these payment plans.  Offering them allows us to demonstrate the kind of compassion we feel for pet owners in a responsible way to our business’s needs.

We are so pleased with VetBilling! As a new business Vetbilling has helped us put our client’s minds at ease when it comes to payments and takes the weight off of our shoulders as well! VetBilling is very easy to use and the staff is friendly and helpful 100% of the time!

VetBilling.com has been a great addition to our practice at Perry Hall Animal Hospital. So many of our clients want to go above and beyond for their pets, and even just provide the basics despite living paycheck to paycheck and not having reserve funds for emergencies.

Offering payment plans was something we had done in the past for long standing clients, but now we feel good about offering the option to most of our clients and have had great success. Success in being able to treat the patient completely, doing the necessary surgery, and even just working up allergies or getting the yearly blood work.

It’s not just for large, emergent bills. Your clients will appreciate being able to break up the payment over 3 months if that helps with their monthly bills.

The system has been easy to implement and the support is wonderful. Real people that you’ve met face to face before will help guide you in anyway needed. Thanks so much for providing a great payment option and service to our clients!

VetBilling.com has proven to be an exciting partner and innovative addition to payment plan options in veterinary practices that I work with. First, the value is excellent when compared to other third-party payment plan services. Second, the instant credit grading system puts practices in control of whether a client is able to be placed on a payment plan, under the practice’s terms, not some disinterested third-party computer. Third, the control and flexibility that VetBilling.com’s system offers affords a more human-centric approach to finding a solution that works for each individual client. Overall, this means more patients getting the care that they need and more clients happy about their experience. It’s a win-win.