Veterinary Practice Payment Plan Case Studies
Real practices.
Real outcomes.
More Pets Getting Care
Cost is one of the biggest barriers to veterinary care. Some clients can pay in full today. Some qualify for a credit-based option. VetBilling is how your practice reaches everyone else.
Case Studies From Veterinary Practices Like Yours
Every practice featured here faced the same challenge: third-party financing wasn't enough to keep care moving.
Dr. Mackenzie Gallegos
Owner, DVM
East End Animal Surgery & Urgent Care
Surgical and Urgent Care • Houston, TX
86%
Payment Plan Success Rate
“There’s never a time where I have that kind of weight on me; economic euthanasia is just not a problem here. I’m euthanizing things that really, really need to be euthanized. Not because of money. Because they have a poor prognosis even with treatment.”
Mackenzie Gallegos, DVM
Owner, East End Animal Surgery and Urgent Care
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Let's Explore What Payment Flexibility Could Look Like in Your Practice
They might be longtime clients, dedicated pet owners on fixed incomes, young adults with new pets, or families who have trusted your practice for years. When they need an alternative to third-party financing, you don’t want “we’re out of options” to be where the care conversation stops.
VetBilling gives you the flexibility to deliver more care while protecting your practice’s time, revenue, and relationships.
After you submit the form, we’ll contact you within one business day to schedule a demo. We’ll show you how VetBilling works, answer your questions, and talk through whether what we offer aligns with the way you want to deliver care.
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Common Questions
Common Questions About VetBilling
What is VetBilling?
VetBilling is a managed payment plan system built specifically for veterinary practices. It gives clinics a structured, practice-controlled way to offer clients payment plans, without relying on third-party financing or absorbing the administrative burden internally.
Why use VetBilling if we already have a billing coordinator?
VetBilling works well alongside an existing billing coordinator or precludes the need to hire one, keeping staffing costs manageable. VetBilling automates recurring payments, handles follow-up and account management, and provides ongoing visibility into financial performance.
We already have informal payment arrangements with some clients. Can we transition those into VetBilling plans?
Yes, but it’s entirely your call. Existing informal arrangements can be transitioned into structured VetBilling accounts during onboarding, or left in place if you’d rather; most practices choose to run new arrangements through VetBilling going forward.
Can VetBilling be managed across multiple locations?
Yes. VetBilling supports multi-location practices with centralized reporting and flexible policy control. Plan policies can be set at the enterprise, regional, or clinic level, depending on where your organization wants decision-making to reside.
What approval criteria can our practice set for payment plans?
VetBilling helps you determine your approval criteria during onboarding. That might include client history, deposits, payback periods, and Credit Score Recommendation results if your clinic selects our Premium Plan.
Do clients need a credit check to use a VetBilling payment plan?
VetBilling does not require a credit check. Your practice determines approvals based on the criteria you set during onboarding. Clinics on our Premium Plan can use the Credit Score Recommendation feature to run a soft credit check and consider the results in the approval decision.
The case studies on this page reflect larger clinics. Will outcomes be similar for a smaller practice?
Yes. VetBilling performs well across a variety of practice settings, from single-doctor and mobile clinics to multi-location groups and everything in between. Regardless of size, practices that offer plans consistently report improved care delivery and stronger financial performance.
How quickly can a practice get started with VetBilling?
Most practices are set up and ready to offer managed payment plans within one business day. VetBilling handles all backend details, so there’s no complicated process to worry about.