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Not Just Another Payment Method

VetBilling.com Success Story from:

Cheree Miller

Practice Manager

We have been using VetBilling since July of 2015. The last thing I thought we needed was another payment method. But we started having more cancellations because of client financial concerns. So, we bit the bullet and signed up for VetBilling. And I’m glad we did! Some of our clients just don’t qualify for CareCredit, but they want to get their pet the medical attention it needs.

These are honest people who just don’t have the money on hand but are willing and able to make payments. You might wonder why we don’t just do in-house payment plans. We used to. But having VetBilling offers an extra layer of protection to ensure our clients actually pay their bills. First, they don’t have to remember to send in a payment or call us with a credit card. Second, we don’t have to remember to call them. If they miss a payment, VetBilling contacts them. We only get involved if it client is skipping out on their bill (which has only happened once). The process of setting up an account alone seems to deter those who aren’t serious about paying their bills. With VetBilling, we have been able to help more than 30 clients help their pets.

I can’t recommend them highly enough. Not only do they provide a wonderful service, but every member of their staff is knowledgeable, courteous and helpful. I have never had an unpleasant experience with anyone at VetBilling. They obviously take pride in their work. Your staff will be fully trained in how to use VetBilling, and they provide brochures that explain the payment plan to your clients. If you are looking for a way to help your clients who can’t pay upfront, you can’t go wrong with VetBilling.

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VetBilling's purpose is to expand financial access to veterinary care for pet owners across the entire socioeconomic spectrum. Our mission is to reduce economic euthanasia and owner surrender of pets when pet owners can’t pay the full upfront cost of veterinary care all at once. We accomplish this by giving veterinarians the tools to successfully offer a variety of novel payment solutions, including in-house payment plans, pay-in-advance plans, pet savings accounts, and monthly wellness plans.

Using our secure, cloud-based web software, veterinarians can set up customized payment solutions for clients in just minutes. VetBilling manages all payments for the veterinary practice, and provides full payment recovery and collection services if necessary.

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