When we first noticed that our Dachshund/Westie mix Simon was lethargic and not eating and drinking, we suspected he was overheated from being in a home without air conditioning during the summer of 2023. But when he began getting sick all over the carpet and was barely able to keep himself standing, we rushed him to the hospital during the late hours of the day.
At Cheat Lake Animal Hospital, Simon was prescribed medicine for an upset stomach, but after a few days, his symptoms got worse. We rushed him back to the veterinary hospital, where he was immediately admitted. Within 4 hours, I was called and advised that he needed to undergo surgical removal of a suspected bowel obstruction.
I approved immediately because Simon was my partner’s and my first dog that we adopted as a couple. He symbolized our love and commitment; there was no way I would let him go without a fight, and I would find a way to pay for it no matter what.
Thankfully he came out of surgery and recovery fine, but the financial damage was about to hit us. We couldn’t get approved for other financial assistance, but our vet saw how much we cared about our boy, so it was suggested we use VetBilling to help us spread the cost of Simon’s surgery over time. We put all the cash we had as a down payment, but even then the costs were still staggering.
Fortunately we got very agreeable terms for repayment through VetBilling, and any time we had an automatic payment coming out at an inopportune time we were able to speak with one of the absolutely outstanding customer service representatives and were met with almost immediate answering of the call, a kind voice, and beyond accommodating and compassionate attitudes and actions, and they had no problem shifting our payment dates to better match our pay schedule.
Fast-forward to April of 2024, our boy Simon was acting off again and his stomach was very sensitive to touch. We suspected that playtime with his new baby brother may have led to him eating some stuffing from a pillow that was collateral damage, and we were worried he had another obstruction.
We rushed him to Cheat Lake again and we had to leave him overnight for observation and additional x-rays. We knew our existing VetBilling payment plan was almost paid in full, but we didn’t have the funds to cover the thousands of dollars of medical treatment that Simon required once again. Because of that we requested a rewrite of our contract with VetBilling to incorporate the new costs as well.
We were so relieved that this could be done so easily and quickly. However, when I reviewed the final contract, I noticed the autopay date was the old one from our original contract and not the new payment date we meant to select.
I called VetBilling right away and spoke with a supervisor named Wittney (not that I requested one, I just happened to reach her when the call was promptly answered), and she quickly amended the contract to reflect our preferred payment date.
I am always in absolute awe at the professionalism, courtesy, kindness, compassion, and promptness of each and every representative I speak with at VetBilling, and I couldn’t recommend them enough to anyone and everyone that needs a bit of help paying for unexpected veterinary issues. These folks are the epitome of customer service and the gold standard.
