E-mail from Sharon to VetBilling:
“Lola became very ill of course on a weekend in the middle of the night, passing blood from both ends. I remembered that a veterinary emergency and specialty hospital had just opened nearby. I took her there and she was diagnosed with Hemorrhagic Gastroenteritis (HGE) and needed to be admitted with IV meds and fluids to have a chance to survive.
The bill was way more than I could manage on the spur of the moment, and from past experience the vet wants their payment or no admission is happening.
Not the case here. I had problems in the past with the Care Credit card [that] vets and other medical facilities offer, so that was not an option, and I do not have a credit card.
The vet hospital staff kept telling me they’d work out the money part and not to worry about that right now. They said it will be “ok.” Not accustomed to this attitude, I was leery but they were true to their word.
Lola spent the night on meds and came home on more meds and diet changes. She survived her ordeal – now would I survive the bill?
I was asked to put a down payment of whatever I could afford and they would get back to me. How odd. No pressure.
A week or so later I met with a staff member at the hospital and she explained the [VetBilling] payment plan and made sure I agreed on the details (such as the monthly amount and length of payments.)
This experience was a much better way to handle the emergency of a pet’s illness without the immediate added pressure of a huge medical bill to pay, or to let your animal die or be gravely ill. Thank you.”
Sincerely,
Sharon & Lola
