Lola became very ill of course on a weekend in the middle of the night, passing blood from both ends. I remembered that UVS (University Veterinary Specialists, McMurray, PA) had just opened recently nearby. I took her there and she was diagnosed with Hemorrhagic Gastroenteritis (HGE) and needed to be admitted with IV meds and fluids to have a chance to survive.
The bill was way more than I could manage on the spur of the moment, and from past experience the vet wants their payment or no admission is happening.
Not the case here. I had problems in the past with the Care Credit card [that] vets and other medical facilities offer, so that was not an option, and I do not have a credit card.
The people [at UVS] kept telling me they’d work out the money part and not to worry about that right now. They said it will be “ok”. Not accustomed to this attitude, I was leery but they were true to their word.
Lola spent the night on meds and came home on more meds and diet changes. She survived her ordeal – now would I survive the bill?
I was asked to put a down payment of whatever I could afford and they would get back to me. How odd. No pressure.
A week or so later I met with [someone named] Nicole [from UVS] and she explained the [VetBilling] payment plan and made sure I agreed on the details (such as the monthly amount and length of payments.)
This experience was a much better way to handle the emergency of a pet’s illness without the immediate added pressure of a huge medical bill to pay, or to let your animal die or be gravely ill. Thank you.”
Sincerely,
Sharon & Lola
