I just wanted to reach out and tell you how much we appreciate all of you at VetBilling! Your company has changed our practice’s accounts receivable process for the better in so many ways.
When we opened in 2013, we did not start out with strong financial policies and our accounts receivable greatly suffered for it. We had a very large dollar amount in A/R (over $100,000 at some points), did in-house payment plans that were a constant source of frustration and hours of work, and sent people to a collections agency on a monthly basis with rarely any recovery seen from it.
Accounts receivable was consistently a source of tension for us. We operate in a rural area and the average household income in our county is approximately $21,000. We know that many people in our area do not have the ability to pay large balances in full and wanted to offer payment solutions to them, however, we were tired of watching our accounts receivable grow.
Since starting with VetBilling in March of 2021, we have lowered our accounts receivable by over $40,000. We also collected more than we grossed last year recovering over $23,000 for our business.
VetBilling not only gave us a better payment plan process but also a better foundation upon which to base all of our financial policies.
We are truly grateful for VetBilling and what you have done for our practice. I have never, in any of my calls with VetBilling, spoken with anyone who was anything less than courteous and helpful. You have held our hands and walked us through every step of the way. We appreciate you all very much!