Author: Suzanne Cannon, M.S., M.A.

A Painful Journey: Finding Money for Veterinary Care

When you love your pet but financial resources are limited, a veterinary emergency can lead to hours of desperate efforts to raise money and find a veterinarian that is willing to take the case on. This is just one family’s story. There are thousands of other families that have been in a similar predicament, whose stories will never be heard.

Read More »
woman holding dog

More Empathy, Less Judgment for Pet Owners

It is easy to say, “if you can’t afford a pet you shouldn’t have one.” But it just isn’t that simple. There are many animals who are deeply loved by their families, but that family’s inability to afford veterinary treatment – especially emergency or surgical treatment — doesn’t necessarily indicate a lack of love or attentive care.  Nor does it imply that they are a “bad,” irresponsible or neglectful pet owner.

Read More »

An Old Dog with New Tricks: In-House Payment Plans

In-house veterinary payment plans of the past had a bad reputation. Vet clinics hated to offer them, they were burdensome to manage, and clients frequently didn’t keep up with payments. Third-party credit products took their place and now most vets rely on these products to help clients manage costs. But with 60% of pet owners unable to qualify for credit and few financial alternatives, in-house payment plans – revamped for the 21st century – may be making a comeback.

Read More »

Get the Details on Client Payment Solutions

When is a payment plan not really a payment plan? Our blog post explains! Make sure you get the details when a new payment option seems like the answer to all your client payment problems. No client payment option is perfect, and your practice should offer a variety of financial solutions because each client’s needs are different. Find out why it’s essential to know exactly what you’re getting.

Read More »