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Driving Miss Daisy…to the Vet

By Lea Ann McCaslin, Hospital Manager, Arvada West Veterinary Hospital – Arvada, CO On a sunny September day in Colorado, Brianna – known to everyone as Bri – a client service representative at the Arvada West Veterinary Hospital (AWVH), picked up a...

How Our Holiday Dinner Turned into $5000 of Veterinary Care

About a year ago, our beloved “Office Dog,” Sam, had quite a harrowing post-holiday week. $5000 and 25 staples later, he was on the mend from a gastrotomy (surgically opening up the stomach to remove foreign material) that resulted from a trash bag stealth...

Why Pet Owners Aren’t Sold on “Value”

You can educate pet owners about the value of veterinary care all day long, but if you are not offering flexible options for payment, they will continue to stay away because the cost burden is too great. There is a lot of discussion these days about the importance of...