What is the veterinary profession doing to stop the negative trend of new client growth declining every month since January 2015 according to the VHMA Insider Insights Surveys? How much longer do you believe that all the best marketing in the world, having the best social media marketing campaigns, optimizing your web presence, being certified
Article from our parent company Total Financial Services, Inc. You need a non-emergency medical procedure that costs about $6,000. Since your insurance plan includes a $6,500 annual deductible, your doctor asks you to prepay for the procedure. What do you do? Read how human medicine has corrected this problem and the veterinary profession should
You do all the right things to get new clients in your door: forward booking, email promotions, appointment reminders, social media and online presence, preventive care education, perhaps offering a mobile app, and getting referrals from your existing clients. But, as the Veterinary Hospital Managers Association (VHMA) Insider Insights has shown since 2015, new client
You need a medical procedure. It costs about $4,000. Because your insurance plan includes a $6,000 annual deductible, your doctor asks you to prepay for the procedure. What do you do? It might sound crazy, but it’s not. Situations like this one are happening more often, because consumers are facing higher deductibles in order to
By Lea Ann McCaslin, Hospital Manager, Arvada West Veterinary Hospital – Arvada, CO On a sunny September day in Colorado, Brianna – known to everyone as Bri – a client service representative at the Arvada West Veterinary Hospital (AWVH), picked up a phone call and could tell right away the caller was frantic. Josh was
About a year ago, our beloved “Office Dog,” Sam, had quite a harrowing post-holiday week. $5000 and 25 staples later, he was on the mend from a gastrotomy (surgically opening up the stomach to remove foreign material) that resulted from a trash bag stealth raid the day after Easter last year. The “post-Easter ingesta” included chicken
It’s a hot topic on many veterinary management forums – how to choose an alternative financing option for pet owners when traditional third-party financing plans don’t help enough clients.
When it comes to dealing with the cost of veterinary care, I really wish both vets and pet owners would stop blaming and shaming each other, and instead begin an open, respectful dialogue aimed at finding solutions.