How to Attract New Clients
You do all the right things to get new clients in your door: forward booking, email promotions, appointment reminders, social media and online presence, preventive care education, perhaps offering a mobile app, and getting referrals from your existing clients. But, as...
Prepayment in human health care becoming more prevalent. A lesson for the veterinary profession?
You need a medical procedure. It costs about $4,000. Because your insurance plan includes a $6,000 annual deductible, your doctor asks you to prepay for the procedure. What do you do? It might sound crazy, but it’s not. Situations like this one are happening more...
Driving Miss Daisy…to the Vet
By Lea Ann McCaslin, Hospital Manager, Arvada West Veterinary Hospital - Arvada, CO On a sunny September day in Colorado, Brianna - known to everyone as Bri - a client service representative at the Arvada West Veterinary Hospital (AWVH), picked up a phone call and...
How Our Holiday Dinner Turned into $5000 of Veterinary Care
About a year ago, our beloved "Office Dog," Sam, had quite a harrowing post-holiday week. $5000 and 25 staples later, he was on the mend from a gastrotomy (surgically opening up the stomach to remove foreign material) that resulted from a trash bag stealth raid the...
10 Tips for “Vetting” Payment Alternatives for Veterinary Clients
It’s a hot topic on many veterinary management forums – how to choose an alternative financing option for pet owners when traditional third-party financing plans don’t help enough clients.
No More Blaming and Shaming: What Vets & Pet Parents Need to Understand About Each Other
When it comes to dealing with the cost of veterinary care, I really wish both vets and pet owners would stop blaming and shaming each other, and instead begin an open, respectful dialogue aimed at finding solutions.
Why Pet Owners Aren’t Sold on “Value”
The predominant model for accepting payment (in full and up front), which is the final act capping off a client’s veterinary experience, can quickly destroy all the goodwill that was earned by compassionate, expert medical care when there is a perception that the hospital is inflexible about payment – especially when the pet owner is facing a large bill. That loss of goodwill then becomes the defining element of the whole experience for the pet owner, and overshadows any feelings of gratitude and appreciation they have for a job well done by the veterinary team.
VetBilling 2016 Pet Owner Survey: Pet Parents Prefer Novel Payment Methods to Help Manage Costs
In late January this year (2016), VetBilling participated in the World of Pets Expo and Educational Experience in Timonium, MD (outside Baltimore.) We decided that we wanted to offer attendees - mostly pet owners, but also other pet enthusiasts and entrepeneurs,...